Refund Cancellation Policy - Neetu Mehndi Art

Last updated: 23 August 2026

Overview

This policy explains when a course fee or product order can be cancelled and whether a refund applies. It forms part of our Terms & Conditions. Please read it before enrolling or ordering.

Course fees

Before the batch starts. If you cancel at least 48 hours before your batch start date, you may request a refund of the fee paid, less any payment gateway charges actually incurred.
Within 48 hours of the start date. Your seat is already blocked and material may already be dispatched. A refund is not available, but you may transfer once to the next batch at no extra cost.
After the batch has started. Because course access, recordings and material are released immediately, fees are non-refundable once classes have begun.
If we cancel or postpone a batch. You may choose either a full refund or a transfer to another batch, entirely at your option.

Batch transfer

If you cannot attend your batch for a genuine reason, message us before the batch begins and we will do our best to move you to the next available batch. One transfer is normally allowed per enrolment. Transfers are subject to seat availability.

What is not refundable

Fees where classes have already started or recordings have been accessed
The free mehndi kit, once dispatched
Payment gateway or bank charges already incurred
Enrolments cancelled because of a breach of our terms, such as sharing course content

Products

Report a damaged, defective or incorrect item within 48 hours of delivery, with photographs and an unboxing video where possible.
Verified damaged, defective or wrong items are replaced free of cost, or refunded if a replacement is not available.
For hygiene and safety reasons, opened henna powder, oils and cones cannot be returned unless they were damaged or defective on arrival.
Unopened, unused items in original packaging may be returned within 7 days of delivery; return shipping is borne by the customer unless the error was ours.

How to request a refund or replacement

Message us on WhatsApp at +91 98160 10450 or email neetumehndiart@gmail.com.
Include your name, registered mobile number, course or order details, and the reason.
Attach payment proof, and photographs or video for a product issue.
We acknowledge within 2 working days and confirm the outcome within 7 working days.

Refund processing

Approved refunds are made to the original payment method. Once we initiate the refund, it normally reaches your account within 7–10 working days, depending on your bank or payment provider. We will share the reference once processed.

Chargebacks

Please contact us before raising a chargeback or payment dispute. Most issues are resolved quickly and directly. A chargeback raised without contacting us first may result in course access being suspended while the matter is investigated.

Fair use

This policy is written to be fair to both sides. If your situation is genuinely exceptional — a medical emergency or a bereavement, for example — please tell us. We will look at it sympathetically and do what we reasonably can.

Refund & Cancellation Policy